Cleans guest rooms to exacting standards. Essential Duties and Responsibilities Has a set number of rooms to clean during a shift.Removes dirty towels and sheets and replaces them with clean ones. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble and

Maintains all public restroom and public areas of the hotel in keeping with high standards of quality. Responds to requests for items to be delivered (i.e. rollaway beds, refrigerators etc.) and may perform turndown service. Cleans back of the house areas as well as providing items or assistance to the hotel staff ( such as checking the status of rooms, vacuuming offices

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit che

Cleans guest rooms to exacting standards. Essential Duties and Responsibilities Has a set number of rooms to clean during a shift. Removes dirty towels and sheets and replaces them with clean ones. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble an

Participateinnegotiatingmeetings/functions, rooms, rates and all related requirements. Ensure maximizationof room and meeting space, revenues and profits, while delivering aquality guest experience. Create and communicateevent resumes. Recommend and implement proceduralchanges and performs as team leader for all hotel department staff participating in the event deliverypr

Supervise housekeeping staff, including room attendants, laundry attendants, public area attendants and inspect, train and supervise room attendants to ensure all rooms and public areas meet established cleanliness and quality standards. Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency. Monitors the c

Prior to washing, ready linen by removing foreign objects. Wash and dry laundry using correct formula for each wash load. Fold items using technique as outlined in brand standards or by management. Ensure that finished laundry has no wrinkles, tears or stains remove unacceptable product to a specified location to ensure only quality product is used in guest rooms. Maintai

Oversee all aspects of the daily operation of the kitchen and food production areas. Provide training for all staff and meet corporate quality standards, establish and enforce food specifications, portion controls, recipes and sanitation. Know and enforce all local health department sanitation laws. Check food purchases for proper ordering, quality and price structure. Ov

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash

Work with Guest Services Manager to train and monitor front office staff. Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. Communicates with the Engineering Department regarding any maintenance requests from the guests. Communicates with the Housekeeping Department regarding guest rooms a

Responsible for maintaining and updating sales files in Sales Pro. Coordination of all groups as contracted by the sales manager/DOS. Contact and provide appropriate follow up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Responsible for effectively communicating with the various departments to ensure t

Prospect for new business through solicitation, networking, cold calling. Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events Design and deliver marketing promotions and campaigns involving direct mail, social media, ads, etc. Meet or exceed established monthly, quarterly and annual targeted sales goa

Responsible for maintaining and updating sales files in Sales Pro. Coordination of all groups as contracted by the sales manager/DOS. Contact and provide appropriate follow up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Responsible for effectively communicating with the various departments to ensure t

Work with Guest Services Manager to train and monitor front office staff. Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. Communicates with the Engineering Department regarding any maintenance requests from the guests. Communicates with the Housekeeping Department regarding guest rooms a

Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores. Effectively tr