Job purpose

Perform all aspects of tasks associated with inside sales of products and services that meet the requirements of WPI customers.

Duties and responsibilities

• Take customer orders or quotes by phone, fax, e-mail, or walk-in
• Analyze orders for accuracy, cross reference by serial number, enter orders in to WPI system
• Quote overhauls and spares as required
• Assist in keeping work area neat & clean
• Receive stock orders into system
• Assist in updating files, books and customer information
• Available for callout after 6 months from hire
• Receive emergency orders from vendors & update customer orders
• Attend training classes to increase product knowledge
• File warranty claims with vendors
• Coordinate returns to vendors with shipping department
• Perform other duties as assigned

Qualifications

• Must have at least 2 years of previous experience
• Must High School Diploma or equivalent
• Some mechanical background or knowledge preferred

Knowledge, Skills, and Abilities

• Must meet goals and objectives set forth by the company
• Must have ability to maintain confidential information
• Must be computer literate and proficient in a Windows based environment
• Must be dependable and work independent
• Must maintain good client relations
• Must have the ability to effectively operate various types of office equipment (fax, scanner, printer copier, etc.)
• Must have the ability to effectively operate forklift

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Functional Expert - Considered a thought leader on a subject
Team Player - Works well as a member of a group

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter - Inspired to perform without outside help
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility